Frequently Asked Questions
Everything you need to know about your O'NEILL shopping experience.
What is your standard shipping timeframe?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
How can I return or exchange an item?
We offer a 30-day return policy on all unworn items with original tags. You can initiate a return or exchange through our online portal using your order number and email address.
How do I find the right size for wetsuits and apparel?
Each product page features a detailed size guide. We recommend measuring your height, weight, and chest to ensure the best fit, especially for our technical performance gear.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.
Are your products covered by a warranty?
Yes, O'NEILL offers a limited warranty on wetsuits and UV products against defects in materials and workmanship for up to one year from the date of purchase.
Can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link to monitor your package's progress in real-time.